han online Privacy Policy

When you register and use han online, we collect personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, game activity logs, and device information including your IP address and browser type. Location data may be collectedto verify that you are accessing the platform from an eligible location within the Philippines. All data collection is limited to what is strictly necessary for account management, regulatory compliance, and the delivery of a safe gaming experience. We do not collect sensitive personal information beyond what is required by Philippine law and our licensing obligations.

The personal data you provide is used exclusively to operate your han online account, process deposits and withdrawals in Philippine pesos, verify your identity, and comply with applicable Philippine regulations including the Data Privacy Act of 2012. We use your contact details to send you important account notifications, security alerts, and service updates — we do not send unsolicited marketing messages without your consent. Game activity and transaction logs are retained for regulatory reporting purposes and to help us detect and prevent fraud or suspicious behaviour on the platform. Aggregated, anonymised data may be used internally to improve platform performance and the overall gaming experience for Filipino players. We will never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

han online does not share your personal data with third parties except where it is strictly necessary to deliver our services or where we are legally required to do so. We may share data with trusted payment processors and identity verification partners who operate under binding data protection agreements consistent with Philippine law. In cases where Philippine regulatory authorities, law enforcement agencies, or courts require disclosure, we will comply fully with those legal obligations. Any third-party service providers who handle your data on our behalf are contractually required to maintain the same standard of data protection that we apply internally. We do not share your data with advertisers, data brokers, or any external parties for profiling or targeted marketing purposes.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the han online platform is encrypted using secure protocols, ensuring that your account details and payment information remain protected at all times. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems and protect Filipino players from emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.

As a Filipino player, you have specific rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. You have the right to access a copy of your personal data, request corrections to any inaccurate information, and object to the processing of your data in certain circumstances. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, you can contact our data protection team through the details provided in the FAQ page. We will respond to all data subject requests within the timeframes prescribed by Philippine law and will never penalise you for exercising your legal rights.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine regulatory and legal obligations. Transaction records and identity verification documents are kept for the minimum period mandated by our licensing authority and applicable anti-money laundering regulations in the Philippines. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you choose to close your han online account, we will process your request promptly and remove your personal data from our active systems in accordance with our data retention schedule. You may request information about the specific retention periods that apply to your data by visiting our FAQ page.

han online may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date so you are always aware of how your data is being handled. We encourage you to review this page periodically to stay informed of any updates. Continued use of the platform after a policy update has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is used, please visit our FAQ page for further guidance.